Welcome to dental logo

We are located at:  6950 146th Street W
Suite 114
Apple Valley, MN 55124
Phone:  (952) 432-4033 
Get information about DCUE Dental below. You may also email: dental@dcue.org with any questions.

 

Office is closed to walk-in traffic until further notice.

 

We are in the office working at this time.

Office Closed: Thursday & Friday, November 26th & 27th

 

General Office Hours

Monday - Friday:

9:00 am - 1:00 pm

We do have flexible schedules based on work flow. Please leave us a message or email dental@dcue.org and we will get back to you as soon as we can.

 Justine will be out of the office on Maternity Leave starting sometime in November.

Kristin will help answer your questions at this time, but certain situations will need Justine's assistance when she is available. There may be a delay in getting back to you.

 

We are processing reimbursement checks a two-three times a week.

 

Claims can be mailed via US Mail, District Mail or Dropped off at our office (drop-box attached to the outside of building).

 

 

 


 

Claim Filing for 2019-20 Claims is CLOSED

The deadline for filing 2019-20 plan year claims was Saturday, October 31, 2020

Claims must have had all proper supporting documentation and be in our office before the start of business day Monday, November 2, 2020.

 

Due to auditing, this is an ABSOLUTE DEADLINE.

 

Even if you have primary insurance you still must have met the deadline listed above. We cannot process 2019-20 Plan Year claims after this date.

 

ANY 2019-20 plan year claims received after the start of business on Monday, November 2, 2020 will be denied and returned.


 

2020-21 Plan Year: Annual Enrollment Now OPEN

Annual Enrollment is now available.

A general email notice was sent on Monday, August 3rd.

Every Active Member who would like to receive reimbursement benefit during the 2020-21 plan year needs to complete the online enrollment.

It is the same process as the last 4 years. You will need to log in through the Dental Members page to access the new online enrollment form. 

Instructions on how to enroll are available under the Dental Tab or by clicking on this link: 

https://www.dcue.org/dcue/areas/dental/downloads/Annual_Enrollment_Instructions.pdf

Our system is slower than usual at this time so if you need to request a temporary password to log in please wait up to 24 hours to receive before contacting our office.

 

 New Hire for 2020-21 School Year? If you have not sent your Enrollment Request form yet, please do so as soon as possible. You will then be notified via email to complete your online enrollment. 

You must complete the Online Enrollment as well as the Enrollment Request form to get signed up for your dental benefit.

 

Please disregard enrollment IF you are currently on COBRA or will not be returning to work during the 20-21 plan year.

If you retired at the end of the 2019-20 school year you will receive your COBRA paperwork from DCUE Dental once your notice is sent to DCUE Dental from the District Office.

 

 

Approved Orthodontic Reimbursement Change

The DCUE Dental Board of Trustees approve the following change to the Orthodintic Benefit effective September 1, 2020.

As of September 1, 2020 DCUE Dental Reimbursement Fund will no longer offer an Orthodontic benefit for individuals over age 26.

The Orthodontic benefit will end the last day of the month, which you or your dependent turns age 26.


Orthodontic claims are based on date of payment. All orthodontic claims with payment made 9/1/2019-8/31/2020 for any age individual will be accepted and processed as normal.

 

 

 

DCUE Dental Fiscal Year

The plan year runs from September 1st – August 31st

 

Dental treatment claims are processed based on Date of Treatment, Orthodontic treatment claims are processed based on Date of Payment. Be sure to submit your claims within the appropriate plan year and time guidelines. For more plan details click on the link below:

https://www.dcue.org/dcue/areas/dental/downloads/Plan_at_a_Glance.pdf

  

2019-2020 Plan Year: September 1, 2019-August 31, 2020 

2020-2021 Plan Year: September 1, 2020-August 31, 2021

 


 

Do you go to Health Partners Dental Clinics?

There is information required on supporting documents for claim reimbursement.

Health Partners Dental Clinics must provide a fully itemized statement of services. This must include:

Provider Name & Address, Patient Name (not guarantor), Date of Service completed, Code & Description of Services Completed, Charges for services, Payment made via cash, check, etc., Date & Amount of Payment (payment must equal charges).

Currently Health Partners can not generate a Statement of Services on the same day you make your payment. This may require a second trip to the dental office to pick up your statement.

Click the link and print this example to bring with you to your next appointment: 

www.dcue.org/dcue/areas/dental/downloads/Health_Partners_Statement_Required.pdf

 

 

Claim Submission/Filing

Paper Claim Forms

Claim forms, with supporting documentation, can be sent to the DCUE Dental office through District Mail, US Mail or dropped off.

 

Claim forms should be completed in full by the member.

 

If there is a Section of your claim form that is missing or incomplete your claim will be returned with a slip requesting more information/documentation.

For claim filing directions click on the link below:

www.dcue.org/dcue/areas/dental/downloads/Claim_Filing_Information.pdf

 

 


Proof of Payment

To help avoid claim returns be sure you are including a payment receipt with your claim submission.

The Plan reimburses the Member directly; therefore your services need to be paid for prior to you being reimbursed.

 

Payment(s) must match up to the total charges listed for a specific date of treatment or the Patient Responsibility amount, if other insurance is involved. Services must be paid for in full prior to being reimbursed. Contact DCUE Dental for special circumstances such as payment plans for large dollar treatments.

 

Proof of Payment can be a computer statement or a separate receipt. Details of your payment should include dollar amount of payment, how payment was made, date payment was made and for which patient payment applies to. We do not accept “paid” stamped or handwritten on the statement and we do not accept a copy of your check.

 

Late Claims

To help avoid Late Penalties and Claim Denials please be sure you are submitting your claims in a timely manner.

 

Dental claims are processed based on Date of Treatment.

Orthodontic claims are processed based on Date of Payment.

 

Claims should be submitted within 60 days from the date of treatment. If claims are received after 60 days from the date of treatment they are subject to a 20% penalty. If there is primary insurance involved you have 90 days from the date of treatment to get your claims in before receiving a late penalty. Orthodontic claims will not receive late penalties, but they must be received within the appropriate plan year.

 

 

Contact DCUE Dental for special circumstances such as primary insurance delaying your claim submission.

 


 

How you get Reimbursed

A reimbursement check is mailed to the Member after their claim is processed. 

 

You should receive a check, to the address we have on file, within two weeks or less. Claims are processed 2-3 times a week so that the turnaround is quick. 

 

The check is the upper 1/3 of the sheet, the lower 2/3 of the sheet is your Explanation of Benefits (EOB). The EOB gives you your remaining Annual Benefit and remaining Lifetime Orthodontic Benefit. 

 

Your EOB should be retained for tax purposes and/or Flex Spending Accounts.

 

If you do not receive your reimbursement check within two weeks of submitting your claim please contact DCUE Dental.

We work hard to process your claims in a timely manner so please help us by cashing your checks as soon as possible.

 

Forfeiture of Reimbursement Checks

A reimbursement check will be considered forfeited if it meets the three criteria:

-check has been outstanding for at least six (6) months

-member has not responded to notifications of an outstanding check

-original amount of the check is under $250.01

 

If the original check is issued for $250.01 or more then the un-cashed check will follow state guidelines for Unclaimed Property.

 

Additional fees may apply to claiming your property.

 


 Retiring?

What to expect from DCUE Dental when you retire

 

When DCUE Dental receives notice of your retirement from the the District Office you will be sent a packet of DCUE Dental Continuation of Coverage information.

 

Continuation of Coverage or COBRA benefits will be offered to you at your own expense. DCUE Dental is separate from your Health Insurance and will be offered separate from your Health Insurance. 

 

Our office is typically notified mid-late summer of retirees. Please contact us with questions after you have received your packet of information.

Thank you.

 

Change of Status?

 

What to expect from DCUE Dental when there is a change in your status.

 

If you have a change in status that effects your dental coverage such as a Leave of Abscense, Reduction of Hours, Resignation and/or termination DCUE Dental will be notified by the District.

Once DCUE Dental is notified of your change in status you will be sent an Election Notice and a small packet of information about COBRA/Continuation of Coverage.

You are able to elect coverage under COBRA for a set amount of months. You are responsible for paying your own premium to conintue coverage.

If there is a delay in receiving your COBRA notice from DCUE Dental please contact our office to check on the status.


 

 Additional Plan Information

DCUE Dental Annual Enrollment

DCUE Dental has a mandatory annual enrollment for all members actively working in the District.

The online enrollment for each new plan year opens on August 1st. There is not a deadline for completing your current enrollment form, however it does need to be completed prior to submitting the new plan year's claims for reimbursement.

Notices about enrollment are sent to your District email.

If you are new to the District or are returning to work you must complete an Enrollment Request prior to completing your enrollment. Please contact our office if you did not receive the DCUE Dental Enrollment Request form from HR.

 

 

Double Spouse Members

 Double Spouse: Both parties are ISD 196 employees AND eligible for coverage in the ISD 196 DCUE collective bargaining unit. (Eligible members are teachers, nurses and counselors with .75 FTE or greater; managed by DCUE as stated in bargaining agreement.)

-Employee #1 will be the member whose online account will be used for Online Enrollment. (Emp #1's account includes both Emp #1 & Emp #2 information for enrolling.)

-Employee #1 is determined by whose birthday falls first in a calendar year.

If Double Spouse status is new for you at anytime during the year please contact our office for instruction and account updates.

 

 

Information Changes for Members

If you need to update your address, change your name, add a dependent, etc. Please complete a Member Change form and send it into our office via USPS or District Mail.


For a Member Change Form click on the link below:

www.dcue.org/dcue/areas/dental/downloads/Member_Change_Form_9_1_19.pdf