Welcome to dental logo

We are located at:  6950 146th Street W
Suite 114
Apple Valley, MN 55124
Phone:  (952) 432-4033 
Get information about DCUE Dental below. You may also email: dental@dcue.org with any questions.

 

  Office Hours

Monday - Thursday: June 24th - 27th Office will be open from 7:30 am - 3:30 pm

Our office is closed on Fridays

Summer Hours: starting June 18th

Monday-Thursday: 7:30 am - 4:30 pm

Friday: CLOSED

 We do have flexible schedules based on work flow, so please call ahead of time if you are planning to stop in with a question.

 

 


 

2019-2020 Annual Enrollment will open in August

  

An email has been sent reminding you that our Annual enrollment moved to opening August 1st.

 

There is nothing you need to do at this time. 

 

A notice informing you that the system is operating and available will be sent in August and another reminder to enroll will be sent after the start of the new school year.

 

Please disregard enrollment IF you are currently retired, retiring at the end of the 2018-19 school year/on COBRA/not returning to work during the 19-20 plan year.

 


 Online Claim Filing System is CLOSED

Effective April 1st, the online claim system will be shut down.

The system was closed due to lack of use, efficiency and increased errors in claim submission.

Please submit your paper claim forms through District Mail, US Mail or Drop-off (there is a drop box outside the office, if the door is locked).

You can find claim forms to print under the Dental Tab or by clicking the link below:

https://www.dcue.org/dcue/areas/dental/downloads/Claim_Form.pdf

 

We are sorry for any inconvenience this may cause you.


 

Double Spouse Members

Double Spouse: Both parties are ISD 196 employees AND eligible for coverage in the ISD 196 DCUE collective bargaining unit. (Eligible members are teachers, nurses and counselors with .75FTE or greater; managed by DCUE as stated in bargaining agreement.)

 

The necessary changes to the online system were made in February 2018.

-Employee #2’s online account has been removed from the online system.

-Employee #1 will be the member whose online account will be used for Online Enrollment. (Emp #1's account includes both Emp #1 & Emp #2 information for enrolling.)

 

Employee #1 is determined by whose birthday falls first in a calendar year.

 

This change affects every Double Spouse Member, you will need to complete your annual enrollment online through Employee #1’s account. Call DCUE Dental with questions/issues/status changes.

 

 


 

DCUE Dental Fiscal Year

The plan year runs from September 1st – August 31st

 

Dental treatment claims are processed based on Date of Treatment, Orthodontic treatment claims are processed based on Date of Payment. Be sure to submit your claims within the appropriate plan year and time guidelines. For more plan details click on the link below:

https://www.dcue.org/dcue/areas/dental/downloads/Plan_at_a_Glance.pdf

  

2018-2019 Plan Year: September 1, 2018-August 31, 2019 


 

 Claim Submission 

Paper Claim Forms

Claim forms, with supporting documentation, can be sent to the DCUE Dental office through District Mail, US Mail or dropped off.

 

Claim forms should be completed in full by the member.

 

If there is a Section of your claim form that is missing or incomplete your claim will be returned with a slip requesting more information/documentation.

For claim filing directions click on the link below:

www.dcue.org/dcue/areas/dental/downloads/Claim_Filing_Information.pdf

 

 


Proof of Payment

To help avoid claim returns be sure you are including a payment receipt with your claim submission.

The Plan reimburses the Member directly; therefore your services need to be paid for prior to you being reimbursed.

 

Payment(s) must match up to the total charges listed for a specific date of treatment or the Patient Responsibility amount, if other insurance is involved. Services must be paid for in full prior to being reimbursed. Contact DCUE Dental for special circumstances such as payment plans for large dollar treatments.

 

Proof of Payment can be a computer statement or a separate receipt. Details of your payment should include dollar amount of payment, how payment was made, date payment was made and for which patient payment applies to. We do not accept “paid” stamped or handwritten on the statement and we do not accept a copy of your check.

 

Late Claims

To help avoid Late Penalties and Claim Denials please be sure you are submitting your claims in a timely manner.

 

Dental claims are processed based on Date of Treatment.

Orthodontic claims are processed based on Date of Payment.

 

Claims should be submitted within 60 days from the date of treatment. If claims are received after 60 days from the date of treatment they are subject to a 20% penalty. If there is primary insurance involved you have 90 days from the date of treatment to get your claims in before receiving a late penalty. Orthodontic claims will not receive late penalties, but they must be received within the appropriate plan year.

 

 

Contact DCUE Dental for special circumstances such as primary insurance delaying your claim submission.

 


 

How you get Reimbursed

A reimbursement check is mailed to the Member after their claim is processed. 

 

You should receive a check, to the address we have on file, within two weeks or less. Claims are processed 2-3 times a week so that the turnaround is quick. 

 

The check is the upper 1/3 of the sheet, the lower 2/3 of the sheet is your Explanation of Benefits (EOB). The EOB gives you your remaining Annual Benefit and remaining Lifetime Orthodontic Benefit. 

 

Your EOB should be retained for tax purposes and/or Flex Spending Accounts.

 

If you do not receive your reimbursement check within two weeks of submitting your claim please contact DCUE Dental.

We work hard to process your claims in a timely manner so please help us by cashing your checks as soon as possible.

 

Forfeiture of Reimbursement Checks

A reimbursement check will be considered forfeited if it meets the three criteria:

-check has been outstanding for at least six (6) months

-member has not responded to notifications of an outstanding check

-original amount of the check is under $250.01

 

If the original check is issued for $250.01 or more then the un-cashed check will follow state guidelines for Unclaimed Property.

 

Additional fees may apply to claiming your property.

 


 Retiring?

What to expect from DCUE Dental when you retire

 

When DCUE Dental receives notice of your retirement from the the District Office you will be sent a packet of DCUE Dental Continuation of Coverage information.

 

Continuation of Coverage or COBRA benefits will be offered to you at your own expense. DCUE Dental is separate from your Health Insurance and will be offered separate from your Health Insurance. 

 

Our office is typically notified mid-late summer of retirees. Please contact us with questions after you have received your packet of information.

Thank you.


 

 Additional Plan Information

2018-2019 Plan Year: September 1, 2018-August 31, 2019

 

DCUE Dental Fiscal Year

The plan year runs from September 1st – August 31st

 

Dental treatment claims are processed based on Date of Treatment, Orthodontic treatment claims are processed based on Date of Payment. Be sure to submit your claims within the appropriate plan year and time guidelines.

 

For more plan details click on the link below:

www.dcue.org/dcue/areas/dental/downloads/Plan_at_a_Glance.pdf

  

For more Orthodontic details click on the link below:

www.dcue.org/dcue/areas/dental/downloads/Orthodontic_Info.pdf

 

Information Changes for Members

If you need to update your address, change your name, add a dependent, etc. Please complete a Member Change form and send it into our office via USPS or District Mail.


For a Member Change Form click on the link below:

https://www.dcue.org/dcue/areas/dental/downloads/Member_Change_Form_11_1_17.pdf