Welcome to dental logo

We are located at:  6950 146th Street W
Suite 114
Apple Valley, MN 55124
Phone:  (952) 432-4033 
Get information about DCUE Dental below. You may also email: dental@dcue.org with any questions.

 

Office CLOSED November 22nd & 23rd.

Office Hours:

Monday-Thursday: 8:00 am - 3:00 pm

Friday: 8:00 am - 11:30 am 

 

 We do have flexible schedules based on work flow, so please call ahead of time if you are planning to stop in with a question.

 


 

2018-2019 Annual Enrollment

  

Please long into the Dental Members page to complete your enrollment if you have not done so already. 

Your claim will be returned if we have not received a current plan year enrollment form.

 Instructions can be found under the Dental Tab

Please disregard enrollment IF you are a former Retiree (before end of 17-18 school year)/on COBRA/not returning to work during the 18-19 plan year.

 


 

Online Claim Filing is OPEN

  Change to online Claim Filing: Supporting documentation can only be attached as a PDF document. Attaching a jpeg file is no longer available.

 After one year of testing the online claim filing system the necessary decision to remove the option to upload jpeg files has been decided. We have made many updates through out the year and will continue to do so as needed to make this system as seamless as possible.

Not only do we want your experience to be easy and quick we also want to reduce the amount of online claim returns and keep up the speed on issuing reimbursement checks.

To help adjust to this change ask your dental office if they have the capability to email you your itemized statement. Or you can scan and save your documents as PDF.

The option to submit paper claim forms is still available.

We are sorry for any inconvenience.

 


 

Double Spouse Members

Double Spouse: Both parties are ISD 196 employees AND eligible for coverage in the ISD 196 DCUE collective bargaining unit. (Eligible members are teachers, nurses and counselors with .75FTE or greater; managed by DCUE as stated in bargaining agreement.)

 

The necessary changes to the online system were made in February 2018.

-Employee #2’s online account has been removed from the online system.

-Employee #1 will be the member whose online account will be used for Online Enrollment and can be used for Online Claim Submission. (Emp #1's account includes both Emp #1 & Emp#2 information for enrolling and filing claims.)

 

Employee #1 is determined by whose birthday falls first in a calendar year.

 

This change affects every Double Spouse Member, even if you do not choose to submit claims online you will still need to complete your annual enrollment online through Employee #1’s account. Call DCUE Dental with questions/issues/status changes.

 

 


 

DCUE Dental Fiscal Year

The plan year runs from September 1st – August 31st

 

Dental treatment claims are processed based on Date of Service, Orthodontic treatment claims are processed based on Date of Payment. Be sure to submit your claims within the appropriate plan year and time guidelines. For more plan details click on the link below:

https://www.dcue.org/dcue/areas/dental/downloads/Plan_at_a_Glance.pdf

  

2018-2019 Plan Year: September 1, 2018-August 31, 2019 


 

 Claim Submission 

Paper Claim Forms

Claim forms, with supporting documentation, can be sent to the DCUE Dental office through District Mail, mailed through USPS or dropped off.

 

Claim forms should be completed in full by the member.

 

If there is a Section of your claim form that is missing or incomplete your claim will be returned with a slip requesting more information/documentation.

For claim filing directions click on the link below:

www.dcue.org/dcue/areas/dental/downloads/Claim_Filing_Information.pdf

 

Online Claim Forms

Online claim filing mimics the paper claim form.  

To file an online claim you have to log into the DCUE Dental Members page (same area as Annual Enrollment).

   

For directions on how to use the online claim filing system click on the link below:

www.dcue.org/dcue/areas/dental/downloads/Online_Claim_Filing_Instructions.pdf

 

 Supporting documentation must be in PDF format.

Check with your dental office to see if they have the capability to email you your itemized statement. Or you can scan and save your documents as a PDF.

 

You cannot edit your online claim once you have submitted it. You will need to remove your claim and re-do it.

 

If there is an issue with your online claim submission- your claim will be removed and you will be notified via District email on what is needed to get your claim processed.

 

 


Proof of Payment

To help avoid claim returns be sure you are including a payment receipt with your claim submission.

The Plan reimburses the Member directly; therefore your services need to be paid for prior to you being reimbursed.

 

Payment(s) must match up to the total charges listed for a specific date of treatment or the Patient Responsibility amount, if other insurance is involved. Services must be paid for in full prior to being reimbursed. Contact DCUE Dental for special circumstances such as payment plans for large dollar treatments.

 

Proof of Payment can be a computer statement or a separate receipt. Details of your payment should include dollar amount of payment, how payment was made, date payment was made and for which patient payment applies to. We do not accept “paid” stamped or handwritten on the statement and we do not accept a copy of your check.

 

Late Claims

To help avoid Late Penalties and Claim Denials please be sure you are submitting your claims in a timely manner.

 

Dental claims are processed based on Date of Treatment.

Orthodontic claims are processed based on Date of Payment.

 

Claims should be submitted within 60 days from the date of treatment. If claims are received after 60 days from the date of treatment they are subject to a 20% penalty. If there is primary insurance involved you have 90 days from the date of treatment to get your claims in and receive a late penalty. Orthodontic claims will not receive late penalties, but they must be received within the appropriate plan year.

 

 

Contact DCUE Dental for special circumstances such as primary insurance holding up your claim.

 


 

How you get Reimbursed

A reimbursement check is mailed to the Member after their claim is processed. 

 

You should receive check, to the address we have on file, within two weeks or less. Claims are processed 2-3 times a week so that the turnaround is quick. 

 

The check is the upper 1/3 of the sheet, the lower 2/3 of the sheet is your Explanation of Benefits (EOB). The EOB gives you your remaining Annual Benefit and remaining Lifetime Orthodontic Benefit. 

 

Your EOB should be retained for tax purposes and/or Flex Spending Accounts.


If you submitted your claim through the online system, you will be able to view/print a copy of your check/EOB the day that your claim is processed. Actual check/EOB is still sent to Member’s address on file.


If you do not receive your reimbursement check within two weeks of submitting your claim please contact DCUE Dental. We work hard to process your claims in a timely manner so please help us by cashing your checks as soon as possible.


 

 Additional Plan Information

2018-2019 Plan Year: September 1, 2018-August 31, 2019

 

DCUE Dental Fiscal Year

The plan year runs from September 1st – August 31st

 

Dental treatment claims are processed based on Date of Service, Orthodontic treatment claims are processed based on Date of Payment. Be sure to submit your claims within the appropriate plan year and time guidelines.

 

For more plan details click on the link below:

www.dcue.org/dcue/areas/dental/downloads/Plan_at_a_Glance.pdf

  

For more Orthodontic details click on the link below:

www.dcue.org/dcue/areas/dental/downloads/Orthodontic_Info.pdf

 

Information Changes for Members

If you need to update your address, change your name, add a dependent, etc. Please complete a Member Change form and send it into our office via USPS or District Mail.


For a Member Change Form click on the link below:

https://www.dcue.org/dcue/areas/dental/downloads/Member_Change_Form_11_1_17.pdf